You should have received information from our new accounting team at HOA Accounting Services about setting up dues collection. If you have not received an invoice please email help@caminodelprado.org.
When we switched over our management services to The Masters Group we also changed accounting firms to HOA Accounting Services (from BK Lynch). We were hoping that this wouldn’t require setting up dues collection yet again, but unfortunately this is not the case. We understand this is a confusing situation so we will be forgiving late fees for December dues so people can figure out their options.
(Apologies to everyone, it’s taken a little bit to figure this all out.)
There are now four different ways you can pay:
1. Direct Debit: Setting up this method will ensure that you are always up to date on all HOA payments (dues or otherwise). Payments will automatically be withdrawn from your bank account. There is no fee for this. See the instructions in your monthly invoice (involves sending a voided check to HOA Accounting Services).
2. Monthly check: you will receive a monthly invoice and can send in a check each month. There is no fee for this. See the instructions in your monthly invoice.
3. Online via PayLease (one time or reoccurring): PayLease can accept bank transfers, credit and debit cards. However, all have a fee.
https://hoa-accounting.com/members.html
4. Online via Alliance Bank (one time or reoccurring): You can set up an account with Alliance Bank to pay your dues from your bank account. There is no fee for this. If you previously had an account with Alliance Bank to pay your Camino del Prado dues, your account will still work but deductions will have stopped – you must set up the account information for your property using the new Management Company ID (7533), Association ID (680), and Unit Account Number (see your invoice).
https://onlinepay.allianceassociationbank.com
(If you accidentally pay your dues twice by one or more methods, don’t worry. The overpayment will count towards future dues or can be refunded upon request.)
Update: If you prepaid any dues before the accounting switchover this should carry over to the new accounting team. You can check you account balance by signing up for an account at https://hoa-accounting.com/members.html, by calling (888) 854-9444 option 1, or emailing service@hoa-accounting.com with your property address or your HOA account number in the subject line. Please let us know if you find you prepaid dues haven’t carried over and we will help you resolve the problem.